Welcome to EmergencyMusician LLC ("we," "us," or "our"). We operate an on-demand marketplace that connects churches and worship teams with vetted musicians available for last-minute bookings. We are committed to protecting the privacy of everyone who uses our platform — both worship leaders and musicians.
This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our website, mobile application, and related services (collectively, the "Services"). By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.
1. Who This Policy Applies To
Our platform serves two types of users:
- Worship Leaders — church administrators, worship pastors, or event coordinators who use the platform to request and book musicians.
- Musicians — vetted worship musicians who create profiles, list their availability, and accept bookings through the platform.
Both user types are covered by this policy. Where data practices differ by user type, we've noted it below.
2. Information We Collect
Information You Provide Directly
For all users:
- Name, email address, and phone number
- Account login credentials
- Location data (city and zip code for service area matching)
- Communications sent through our platform (messages, support requests)
- Information submitted via forms, including booking requests and opt-in checkboxes
Additional information collected from Musicians:
- Instrument(s), musical genre specialties, and skill level
- Profile photo and any uploaded media (audio samples, videos)
- Availability and scheduling preferences
- Internal vetting and approval status (reviewed by our team)
Additional information collected from Worship Leaders:
- Church or organization name
- Service date, time, and booking details
Payment Information
All payment transactions on EmergencyMusician are processed securely through Stripe, our third-party payment processor. We do not store, transmit, or have access to your full credit card number, bank account details, or other sensitive payment credentials. Stripe's handling of payment data is governed by their own privacy policy and PCI-DSS compliance standards.
Automatically Collected Information
- IP address, browser type, and device identifiers
- Usage data and activity logs related to your use of the Services
- Location data, if you grant permission through your device settings
3. How We Use Your Information
We use the information we collect to:
- Facilitate and manage bookings between musicians and worship leaders
- Display musician profiles and availability to worship leaders seeking coverage
- Communicate booking confirmations, reminders, and updates
- Process payments securely via Stripe
- Conduct internal musician vetting and maintain platform quality standards
- Improve, personalize, and expand our Services
- Ensure compliance, prevent fraud, and protect the integrity of our platform
- Send service-related communications and, if you've opted in, occasional marketing messages
4. How We Share Your Information
We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.
We may share your data only as necessary to operate our Services:
- With Stripe — to process payments securely on your behalf.
- With communication service providers — to deliver SMS and email notifications related to your account and bookings.
- Between musicians and worship leaders — to facilitate an active booking (e.g., sharing a musician's name and contact information with the church that booked them, and vice versa).
- When required by law — in response to valid legal process, court orders, or government requests.
- To protect safety and rights — if we believe disclosure is necessary to protect the rights, property, or safety of EmergencyMusician, our users, or others.
All third-party service providers who handle data on our behalf are bound by confidentiality and data protection obligations consistent with this Privacy Policy.
5. Communication and Consent
SMS Notifications
By creating an account on EmergencyMusician, you agree to receive SMS messages related to your bookings, account activity, and important service notifications. Message frequency will vary based on your activity on the platform. Standard message and data rates may apply.
To stop receiving text messages, reply STOP at any time. For help, reply HELP. Opting out of SMS may affect your ability to receive time-sensitive booking notifications.
Email Communications
You may separately choose to subscribe to our email list for marketing or promotional updates. You can unsubscribe at any time using the link in any marketing email or by contacting us directly.
6. Data Retention
We retain your personal information for as long as your account is active, or as long as necessary to provide our Services, resolve disputes, enforce agreements, and comply with legal obligations. Musician profile data (including availability and vetting records) is retained for the duration of active participation on the platform.
When data is no longer needed, it will be securely deleted or anonymized.
7. Your Rights and Choices
You have the right to:
- Access or correct your personal information at any time through your account settings
- Request deletion of your account and associated personal data
- Opt out of marketing communications without affecting your service notifications
- Request a copy of the data we hold about you
- Limit how your data is processed, where applicable
To exercise any of these rights, contact us using the information in Section 11 below.
8. Data Security
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment data is handled exclusively by Stripe and is never transmitted through or stored on our servers.
While we strive to protect your information, no system can be guaranteed completely secure. We encourage you to use a strong, unique password for your account and to notify us immediately if you suspect any unauthorized access.
9. Third-Party Links
Our Services may contain links to third-party websites or services not operated by EmergencyMusician, including church websites or external booking tools. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or business practices. Updates will be posted on our website with a revised "Last Updated" date. Continued use of our Services after an update constitutes your acknowledgment and agreement to the revised policy.
For significant changes, we will make reasonable efforts to notify you via email or in-app notification prior to the change taking effect.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
EmergencyMusician LLC
Email: Contact@EmergencyMusician.com
Website: www.EmergencyMusician.com